PRIVACY POLICY

Effective Date: 01 August, 2024

At Msendo, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our e-hailing app. By using Msendo, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information:

  • Registration Data: When you sign up for Msendo, we collect your name, email address, phone number, and password.
  • Profile Information: You may choose to provide additional information such as your profile picture and payment details.

1.2 Usage Data:

  • Location Information: We collect precise location data from your mobile device to provide our e-hailing services.
  • Trip Information: We collect details about your trips, including start and end locations, time, date, and fare information.
  • Device Information: We collect information about your device, including hardware model, operating system, and mobile network information.

1.3 Transaction Data:

  • Payment Information: We collect payment details, including credit card information, for processing transactions.
  • Receipts: We generate and store receipts for each trip you take.

1.4 Communication Data:

  • Customer Support: When you contact our customer support, we may collect details of your communication and any information you provide.

2. How We Use Your Information

2.1 To Provide and Improve Our Services:

  • To facilitate your use of the Msendo app and complete your bookings.
  • To process your transactions and send you trip-related information.
  • To personalize and improve your user experience.

2.2 To Communicate with You:

  • To send you updates, promotions, and news related to Msendo.
  • To respond to your inquiries and provide customer support.

2.3 For Safety and Security:

  • To ensure the safety and security of our users.
  • To detect, prevent, and address fraud, security breaches, and other illegal activities.

2.4 For Legal and Regulatory Compliance:

  • To comply with legal requirements and respond to lawful requests by public authorities.

3. Sharing Your Information

3.1 With Service Providers:

  • We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer support.

3.2 With Drivers:

  • We share necessary information with drivers to facilitate your trips, such as your name, contact details, and pickup/drop-off locations.

3.3 For Legal Reasons:

  • We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas.

3.4 In Business Transfers:

  • If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.

5. Your Choices and Rights

5.1 Access and Update:

  • You can access and update your profile information through the Msendo app.

5.2 Opt-Out:

  • You may opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications.

5.3 Data Deletion:

  • You can request the deletion of your account and personal information by contacting our customer support.

6. Children’s Privacy

Msendo is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Msendo app and updating the effective date. Your continued use of the Msendo app after the changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: Support@msendoride.com
Phone: +2347069024499
Address: 833 Emmanuel Aguna Street, Jabi, Abuja

This Privacy Policy provides a comprehensive overview of how Msendo handles user data, ensuring transparency and compliance with privacy regulations.